Questions, answered.

The catalogue is being prepared for game keys, gift cards, software, subscriptions and other digital products. Browse the catalogue for currently listed options.

Choose the country registered on the account where you will redeem the code. Your current physical location may be different. The selector shows options labelled for that country and options labelled Global.

Global is the product’s catalogue label. Product-specific platform, account and activation requirements can still apply. Check the product instructions before ordering.

No. Prices stay in each option’s listed currency. A cart must use one currency. Changing country keeps your cart, but incompatible items must be removed or your account country corrected.

We suggest a country from your browser language settings when possible. You must confirm it before filtering changes. Suggestions are not based on IP and may differ from your redemption account. Your confirmed choice is saved for 30 days.

Not yet. TupKard is in preview. Checkout creates an unpaid order; it does not take payment, deliver codes or send confirmation emails.

No. Cart and checkout check current stock. An admin can place a 15-minute hold on an unpaid order. Expired unpaid holds are released when stock or orders are next checked.

Sign in with your email and password, or an email verification code, to see orders placed with that email across devices, including earlier guest orders. Guest browser history still works without sign-in.

Create an account with your email and a chosen password, then verify your email. Existing accounts use Sign in or Forgot password; registration does not replace an existing password. Use Forgot password to verify your email and reset it. Email-code sign-in also remains available. A public order number alone cannot unlock orders.

Send a support request describing what you need. The team must review it; submitting a request does not cancel an order or approve a refund. Preview orders are unpaid. Purchase and refund policies will be available before paid checkout launches.

Use the support form. Choose a topic and optionally attach an order available in this browser. Your request is saved for team review. We try to email a confirmation, and team replies are sent to your contact email. Use the support form for follow-up; do not reply to the automated sender. Response times are not guaranteed.

Describe the issue, the product or platform, your account country and any error message. Include only the details needed to help. Never send passwords, payment card details, activation codes or PINs.

No. Sending a request does not take payment, reserve stock, cancel an order or deliver a digital product.